Privacy Policy
Last updated: March 2026
1. Introduction
Castillo & Company (C&Co), based in Coro, Venezuela, operates Murett (murett.app), a commercial intelligence platform for SMBs. This policy describes how we collect, use, and protect your personal information.
2. Data we collect
We collect: (a) account information — full name, email address, organization name; (b) transactional data — sales, purchases, inventory, and customer information you upload to the platform; (c) usage data — pages visited, features used, error logs; (d) technical information — IP address, browser type, operating system.
3. How we use your data
We use your data to: provide and improve the Murett service, generate analytics and reports for your business, send you notifications about your account and subscription, respond to support requests, and comply with legal obligations. We do not sell your data to third parties or use it for third-party advertising.
4. Data retention
We retain your account data while your subscription is active. After cancellation, we retain data for 30 days to facilitate reactivation. Transactional data (sales, purchases) is permanently deleted after that period. You may request immediate deletion by contacting us.
5. Data sharing
We do not share your personal data or business data with third parties, except: (a) essential service providers (hosting, payment processing) under confidentiality agreements; (b) when required by law. We never sell data to advertisers.
6. Your rights
You have the right to: access your personal data, correct inaccurate information, request deletion of your account and data, object to data processing for purposes beyond those described, and export your data in CSV format. To exercise these rights, contact us via WhatsApp.
7. Cookies
We use essential cookies for authentication (session token in httpOnly cookie) and analytics cookies to understand how the platform is used. We do not use third-party advertising tracking cookies. You can disable non-essential cookies in your browser settings.
8. Contact
For privacy inquiries or to exercise your rights, contact Castillo & Company via WhatsApp. We respond to requests within 5 business days.